Shipping policy

Delivery and execution

  1. All Products and Services are delivered to the address provided by you when ordering. We only deliver in Europe for now;
  2. The DNA-sample kit will be delivered within 3 days after payment is received by NOMIGE. The results of the DNA-test will be sent to you within 4 weeks after the reception of the DNA sample kit, together with 4 creams. If you re-order one of the 4 creams, the delivery will be sent to you within 1 week.
  3. If we are not able to deliver on time, we will always notify you before the end of the delivery period.  If we do not, you can cancel your order for free. In that case we will refund you within 30 days after dissolution of the agreement.
  4. The shipment of goods and gift vouchers is always at our risk. So you do not have to worry about goods lost during transportation.
  5. However, when you send us the used DNA sample kit, this shipment will be at your own risk if you decide not to follow our instructions for return (which you can find in the instructions for use that will be send to you in the swab kit).In this case NOMIGE does not take any responsibility in case it gets lost during transportation.
  6. If the delivered goods were damaged during transport, do not correspond to the products mentioned on the delivery note or do not correspond to the goods you ordered, you have to report this as quickly as possible and in any case within 3 days. Subsequently, you have to send the goods back, unused and unopened, within 5 calendar days after delivery. You have to use the enclosed “return form” for this. If you have any questions while filling in this return form, you can contact us on the following email address customerservice@nomige.com
  7. Given the nature of the product, PO Box addresses are not accepted.
  8. NOMIGE is not responsible for failed deliveries when:
  • The Customer provides an incorrect or outdated address;
  • No one is at home at the address of delivery indicated by the Customer;
  • The Customer does not immediately (24 hours) provide a corrected/new delivery address.